Are you looking to assess customer satisfaction, enhance your database, or collect documents?
Setting up customer satisfaction surveys or information collection forms via SMS has never been easier!
Our advices
Take the time to clearly define your objectives. Maximize your success by offering a quick and concise survey.
Examples of Net Promoter Score: "On a scale of 1 to 10, how likely are you to recommend our product/service/company to a friend?", or customer ratings from 1 to 5. After receiving the rating, you can optionally ask for an open-ended comment.
Use the SMS Response feature to obtain a simple response from the recipient.
Use the form creation tool available through the SMSBOX web interface to compose a specific questionnaire, or insert a link redirecting to a pre-created and hosted mobile web form.
Utilize your pre-defined and personalized satisfaction survey and document collection templates tailored to your brand.
Our solutions
Choose the SMS Response
Choose the Response mode to receive replies from your recipients
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Choose the Rich SMS
A clickable link in the text of the SMS redirects to a mobile web form.
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Choose WhatsApp
Information gathering is facilitated by response buttons and conversation.
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